Description of Service:

Administration of the enterprise financial solution PeopleSoft Finance for UHS/UH.

Business Owner:

Usha Mathew

UIT Service Manager:

Mike Chang

UHS Service?

Yes

How To Request:

Contact business owner

Minimum Service Level:

24x7 with the exception of scheduled maintenance.

Maintenance Windows:

Sundays, 6 a.m. – 2 p.m.

Support (Tier 1):

Central Processing Unit SME or Finance Operations

Support (Tier 2):

Finance and Budget Technical Team Manager, Mike Chang; mychang@central.uh.edu

Support (Tier 3):

Vendor - Submit case with Oracle. support.oracle.com

Charges (if applicable):

None