Description of Service:

Management and support of enterprise PeopleSoft application for research grants administration.

Business Owner:

David Schultz

UIT Service Manager:

Muhammad Soonasra

UHS Service?

Yes

How To Request:

Contact business owner

Minimum Service Level:

99.9%

Maintenance Windows:

Sundays, 6 a.m. - 2 p.m.

Support (Tier 1):

Central Processing Unit SME or DOR

Support (Tier 2):

Muhammad Soonasra; msoonasr@central.uh.edu; 713-743-9245

Support (Tier 3):

Vendor - Submit case with Oracle. https://support.oracle.com

Charges (if applicable):

None