Description of Service:

Administration of enterprise student systems: graduate admissions processing and professional and medical schools support.

Business Owner:

Katina McGhee

UIT Service Manager:

Khalid Bhatti

UHS Service?

Yes

How To Request:

Contact business owner

Minimum Service Level:

99.9% availability; 24x7 except during scheduled maintenance windows.

Maintenance Windows:

Maintenance: Sundays, 6 a.m. - 2 p.m. with possible extension to 6 p.m.  For major upgrades, maintenance may begin on Saturday to assure availability by start of business Monday morning.

Support (Tier 1):

Institution Helpdesk:
UH: 713-743-1010
UHCL: 281-283-2722
UHD: 713-221-8000

Support (Tier 2):

Campus Solutions Services: 713-743-8793

Support (Tier 3):

Student Records Technical Team Manager, Khalid Bhatti: kbhatti@uh.edu
or
Submit case to Oracle Support: support.oracle.com/portal

Charges (if applicable):

None